Return & Refund Policy for The Salty Pigeon Mail Co.

At The Salty Pigeon Mail Co., every item is custom-printed just for you. Because of the bespoke nature of our print-on-demand process, we have a specific set of guidelines regarding returns and refunds.

1. The "Custom-Made" Rule

Since all products are manufactured only after an order is placed, we do not accept returns or exchanges for "change of mind" or incorrect size selection. Before completing your purchase, please:

• Review our Size Guides (found on the product pages).
• Double-check your Design/Color choices.
• Verify your Shipping Address.

2. Damaged or Defective Items

We want you to love your purchase. If your order arrives damaged or with a manufacturing defect, we will make it right.

• Reporting Period: You must report any damage or defects within 14 days of the delivery date.
• How to Report: Email us at vicki@thesaltypigeon.com with your order number and clear photos of the damaged item and the packaging.
• Resolution: Once the defect is verified, we will send a replacement at no cost to you or issue a full refund to your original payment method.

3. Missing or Lost Packages

If your tracking information shows that your package was delivered but you haven't received it:

• Check with neighbors or your local post office first.
• Contact us within 7 days of the marked delivery date.
• For packages lost in transit (no delivery update for 15+ days), we will initiate a claim with the carrier and arrange a replacement.

4. Refund Process

If a refund is approved:

• It will be processed automatically to your original payment method.
• Please note that it may take 5–10 business days for your bank or credit card company to process and post the refund.

5. Cancellations

Because we aim to fulfill orders as quickly as possible, we can only accept cancellations within 2 hours of the order being placed. After this window, the item has likely entered production and cannot be canceled.

6. Items Not Eligible for Refund

• Items returned without prior communication with our support team.
• Items damaged by the customer (e.g., improper washing or wear and tear).
• Orders with incorrect shipping addresses provided by the customer.

7. Contact Us

For any questions regarding your order, please reach out to us at:

Email: vicki@thesaltypigeon.com

Response Time: We typically respond within 24–48 hours (Monday–Friday).

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Shipping Policy for The Salty Pigeon Mail Co.

Thank you for shopping with The Salty Pigeon Mail Co. We appreciate your business and want to ensure you have a clear understanding of how our custom shipping process works.

1. The Print-on-Demand Process

Unlike traditional retail, our products are printed to order. This means that when you place an order, we begin the manufacturing process specifically for you.

• Production Time: Please allow 3–7 business days for your order to be printed and prepared for shipment.
• Peak Seasons: During holidays or high-demand periods, production times may extend to 10 business days.

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer several tiers of shipping depending on your location and the weight of the items.

• Domestic (USA): Typically arrives 3–5 business days after the production period.
• International: Typically arrives 10–21 business days after the production period, depending on the destination and local customs processing.

Note: Delivery dates are estimates provided by carriers and are not guaranteed.

3. Tracking Your Order

Once your order has shipped, you will receive an email notification with a tracking number. Please allow 48 hours for the tracking information to become active in the carrier's system.

4. International Shipping (Customs, Duties, and Taxes)

The Salty Pigeon Mail Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Shipping Addresses

Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping the item.

6. Lost or Damaged Packages

The Salty Pigeon Mail Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. Missing Items

In some cases, items from the same order may be shipped in separate packages to ensure they reach you as quickly as possible. Please check your tracking information to see if your order is being fulfilled in multiple shipments.

8. Contact Us

If you have any questions about the status of your order or our shipping practices, please reach out to us at vicki@thesaltypigeon.com.

Privacy Policy for The Salty Pigeon Mail Co.

Last Updated: January 17, 2026

At The Salty Pigeon Mail Co., we value the trust you place in us when you share your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Billing address, shipping address, email address, and telephone numbers.
• Financial Data: Payment card details (processed securely via our third-party payment processors; we do not store full credit card numbers).
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. Sharing Your Personal Information

As a print-on-demand company, we share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

• Fulfillment Partners: We share your name, shipping address, and order details with our print-on-demand fulfillment partners to produce and ship your custom items.
• Service Providers: We use platforms like Shopify or WooCommerce to power our store and Google Analytics to help us understand how our customers use the site.
• Compliance with Laws: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

If you are a resident of certain territories (such as the European Economic Area or California), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@saltypigeonmail.com.

Terms of Service for The Salty Pigeon Mail Co.

Last Updated: January 17, 2026

Welcome to The Salty Pigeon Mail Co. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our store, you agree to be bound by these Terms.

1. Service Overview

The Salty Pigeon Mail Co. provides print-on-demand services. This means products are manufactured only after an order is placed. By placing an order, you acknowledge that items are custom-made for you.

2. Eligibility and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Products and Pricing

• Modifications: We reserve the right to modify or discontinue any product at any time without notice.
• Accuracy: We strive to display product colors and images as accurately as possible; however, we cannot guarantee that your monitor's display of any color will be 100% accurate.
• Pricing: All prices are subject to change without notice. We shall not be liable to you or any third party for any price change or service modification.

4. Shipping and Fulfillment

• Production Time: Because our items are print-on-demand, production times may vary. Estimated delivery dates are projections, not guarantees.
• Shipping Address: You are responsible for providing an accurate shipping address. The Salty Pigeon Mail Co. is not responsible for orders delivered to an incorrect address provided by the customer.
• Loss/Damage: Once an item is handed over to the carrier, risk of loss and title for the item pass to you.

5. Returns and Refunds

• Custom Nature: Since items are printed specifically for your order, we generally do not accept returns or exchanges for "change of mind" or incorrect size selection.
• Damaged/Defective Items: If you receive a damaged or defective product, please contact us at vicki@thesaltypigeon.com within 14 days of delivery with photos of the issue. we will arrange for a replacement or refund.

6. Intellectual Property

All content included on this site, such as text, graphics, logos, and designs, is the property of The Salty Pigeon Mail Co. or its content suppliers and is protected by international copyright laws. You may not reproduce, duplicate, or exploit any portion of the Service without express written permission from us.

7. Prohibited Uses

You are prohibited from using the site or its content:

• For any unlawful purpose;
• To solicit others to perform or participate in any unlawful acts;
• To infringe upon or violate our intellectual property rights or those of others;
• To submit false or misleading information.

8. Limitation of Liability

The Salty Pigeon Mail Co. shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of the service or any products procured using the service.

9. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which The Salty Pigeon Mail Co. operates.

10. Contact Information

Questions about the Terms of Service should be sent to us at legal@thesaltypigeon.com.