Shipping policy

Thank you for shopping with The Salty Pigeon Mail Co. We appreciate your business and want to ensure you have a clear understanding of how our custom shipping process works.

1. The Print-on-Demand Process

Unlike traditional retail, our products are printed to order. This means that when you place an order, we begin the manufacturing process specifically for you.

  • Production Time: Please allow 3–7 business days for your order to be printed and prepared for shipment.
  • Peak Seasons: During holidays or high-demand periods, production times may extend to 10 business days.

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer several tiers of shipping depending on your location and the weight of the items.

  • Domestic (USA): Typically arrives 3–5 business days after the production period.
  • International: Typically arrives 10–21 business days after the production period, depending on the destination and local customs processing.

Note: Delivery dates are estimates provided by carriers and are not guaranteed.

3. Tracking Your Order

Once your order has shipped, you will receive an email notification with a tracking number. Please allow 48 hours for the tracking information to become active in the carrier's system.

4. International Shipping (Customs, Duties, and Taxes)

The Salty Pigeon Mail Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Shipping Addresses

Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping the item.

6. Lost or Damaged Packages

The Salty Pigeon Mail Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. Missing Items

In some cases, items from the same order may be shipped in separate packages to ensure they reach you as quickly as possible. Please check your tracking information to see if your order is being fulfilled in multiple shipments.

8. Contact Us

If you have any questions about the status of your order or our shipping practices, please reach out to us at customerservice@thesaltypigeon.com.